Frequently Asked Questions
Everything you need to know about Lola's gourmet treats.
How do you ensure the freshness of your food products?
At Lola's, we bake and package our items in small batches daily. All orders are shipped in temperature-controlled, vacuum-sealed packaging to ensure they arrive at your door as fresh as they left our kitchen.
Do you offer options for specific dietary restrictions?
Yes, we have a dedicated range of gluten-free, vegan, and nut-free products. You can use our website filters to browse by dietary preference, and full ingredient lists are available on every product page.
What is your shipping policy for perishable items?
We offer expedited shipping across the country. To maintain quality, perishable orders are only shipped Monday through Wednesday to avoid weekend delays in transit.
Can I return a food item if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Where can I find the nutritional information for your products?
Detailed nutritional facts, including calorie count and allergen warnings, are printed on the physical packaging and are also available in the 'Nutritional Info' tab on each product's listing.
Do you provide bulk discounts for events or corporate gifting?
Absolutely! We offer tiered pricing for large orders and custom branding options for corporate gifts. Please reach out to our wholesale team via the contact form for a personalized quote.