Returns & Exchanges

At Lola's, we want you to love every bite, but due to the perishable nature of our food products, we offer specialized refund options for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your package for any signs of damage or missing items from your order list.

• 2.
  Document Issues

  Take clear photos of the damaged product and the shipping label to help us process your request faster.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and the documentation within 48 hours of receipt.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.